It is bittersweet that I need to make this announcement. You see, we are so happy to have had a successful Summer Sale last weekend. It makes our hearts happy that so many of you are stamping and crafting and journaling and memory keeping!! However, we strongly dislike disappointing Happy Crafters who are eagerly awaiting for their crafting supplies.
We are so appreciative of the customer support during our HUGE Summer Sale last weekend! As many of our regular customers know, it was the biggest sale in the history of Simon. Simon's logistics department is working 7 days a week and practically around the clock to get orders out the door for you. Always, we strive to ship all orders within 3 business days. Unfortunately, we have fallen behind. Please note that our normal fulfillment times have fallen behind by approximately 1 week. We are hoping that by the end of next week we are all caught up and back on track.
Great pride is taken in our ability to fulfill orders in a timely basis. During unusually high order volumes, we do our best to respond effectively. Rest assured, your order is in good hands and we are working to fulfill it with great care and speed.
THANK YOU! and WE APOLOGIZE for any inconvenience this may cause you. Our customers truly are the heart of Simon and we appreciate you so very much!
-Heidi
